In the UK today, many workplaces couldn’t function properly if it weren’t for support workers solving problems with networks and computers, while recommending solutions to users each and every day. The world’s desire for such skilled and qualified people is constantly growing, as everywhere we work becomes progressively more technologically advanced.
Proper support is incredibly important – ensure you track down something that provides 24×7 direct access, as anything less will frustrate you and could hold up your pace and restrict your intake.
some companies only provide email support (slow), and telephone support is usually to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor – who will attempt to call you within 24-48 hrs, when it’s convenient to them. This is all next to useless if you’re lost and confused and only have certain times available in which to do your studies.
The very best programs opt for an online access 24×7 package combining multiple support operations over many time-zones. You will be provided with a single, easy-to-use interface that accesses the most appropriate office any time of the day or night: Support when it’s needed.
Never ever take second best when you’re looking for the right support service. Many IT hopefuls that can’t get going properly, are in that situation because of support (or the lack of).
People attracted to this sort of work are often very practical, and won’t enjoy sitting at a desk in class, and slogging through piles of books. If this could be you, go for more modern interactive training, where you can learn everything on-screen.
Our ability to remember is increased with an involvement of all our senses – educational experts have expounded on this for decades now.
Interactive full motion video with demonstrations and practice sessions will turn you off book-based study for ever more. And they’re far more fun.
Every company that you look at must be able to demonstrate some simple examples of their training materials. Expect video tutorials, instructor led classes and many interactive sections.
Avoiding training that is delivered purely online is generally a good idea. Always choose CD or DVD based study materials where offered, as you need to be able to use them whenever it’s convenient for you – it’s not wise to be held hostage to your internet connection always being ‘up’ and available.
A capable and professional advisor (as opposed to a salesman) will ask questions and seek to comprehend your current level of ability and experience. There is no other way of understanding your study start-point.
With a bit of real-world experience or some accreditation, your starting-point of learning is not the same as someone new to the industry.
Where this will be your first attempt at IT study then it may be wise to cut your teeth on user-skills and software training first.
Watch out that all exams you’re studying for are recognised by industry and are bang up to date. The ‘in-house’ certifications provided by many companies are often meaningless.
Only properly recognised accreditation from the likes of Microsoft, Adobe, CompTIA and Cisco will be useful to a future employer.
(C) Jason Kendall. Pop to LearningLolly.com for in-depth career advice. CLICK HERE or Computer Networking Course.
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